Frequently Asked Questions

How can I place an order?

You can browse the available ÉLANORA collections, select the products you would like to purchase, add them to your cart, and complete checkout using the available payment options.

How long does delivery take?

Orders are generally prepared for dispatch within 24 hours when placed before 7:00 PM. Orders placed later may require up to 48 hours for dispatch. Final delivery time depends on the destination and courier serviceability.

How can I track my order?

Once your order has been shipped, tracking information may be shared by email, SMS, WhatsApp, or another available notification method. Tracking updates may take some time to appear after dispatch.

Can I cancel my order?

Cancellation requests should be made within 24 hours of placing the order. A cancellation can only be approved if the order has not already been processed, packed, personalised, or shipped.

What should I do if my order arrives damaged or incorrect?

Please contact ÉLANORA Customer Care within 12 hours of delivery and share your order number along with clear photographs of the product and packaging. Our team will review the issue and, where approved, arrange a suitable replacement or refund.

Can I request a refund or replacement?

Refund or replacement requests are reviewed for genuine order issues such as an incorrect item, transit damage, or a spoiled or defective product. Requests should be reported within 12 hours of delivery with the relevant order details and photographs where required.

Do you offer refunds if I do not like the taste?

Taste is personal. Refunds or replacements are generally not offered only because a customer does not prefer the flavour, sweetness, texture, or style of a product, provided the correct product was delivered in acceptable condition and within its stated shelf life.

How long does a refund take?

Approved refunds are normally initiated by ÉLANORA within 1–2 business days. After initiation, the payment gateway, bank, card issuer, or UPI provider may take approximately 7–10 business days to reflect the amount in the original payment account.

How should I store ÉLANORA chocolates?

Chocolate is temperature-sensitive. Please follow the storage instructions provided with the product and keep chocolates away from direct sunlight, heat, moisture, and strong odours.

Can I send an ÉLANORA order as a gift?

Yes. ÉLANORA is designed for thoughtful gifting. Where gifting or recipient-message options are available during checkout, you can provide the relevant details before placing the order.

What payment methods do you accept?

The payment methods currently available to you will be shown during checkout. Payments are processed through authorised payment service providers.

How can I contact customer care?

You can contact ÉLANORA Customer Care using the phone numbers or email shown at the bottom of this page. Please include your order number when contacting us about an existing order.