Privacy Policy

When you browse or shop with ÉLANORA, we may collect information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, gifting information, account information, and messages sent to our customer support team.

We may also collect technical information such as your IP address, browser type, device information, pages visited, referring website, approximate location, and information collected through cookies or similar technologies.

We use personal information to process and deliver orders, confirm payments, send order and shipping updates, respond to enquiries, provide customer support, improve our website, understand how customers use our services, maintain security, prevent fraud, and comply with applicable legal or regulatory requirements.

Where permitted, we may also use your contact information to send product updates, gifting ideas, new collection announcements, or promotional communications. You may unsubscribe from marketing communications at any time.

To fulfil your order, we may share necessary information such as your name, phone number, shipping address, and order-related details with delivery partners, logistics providers, fulfilment partners, and other service providers involved in completing your purchase.

Only information reasonably required to perform these services is intended to be shared.

Our online store is powered by Shopify. Shopify provides the e-commerce technology that enables us to display products, manage orders, operate customer accounts, and provide other online shopping functions.

Certain personal information may therefore be processed by Shopify in connection with your use of our store. Shopify's handling of personal information is governed by its own privacy practices and applicable agreements.

Payments made through our website may be processed by third-party payment gateways or financial service providers. These providers may collect and process information necessary to complete your transaction.

ÉLANORA may not directly store complete debit card, credit card, UPI, or banking credentials. The handling of payment information is governed by the privacy and security practices of the relevant payment provider.

Our website may use cookies and similar technologies to operate essential features, remember preferences, maintain shopping carts, understand website performance, improve customer experience, and support analytics or marketing activities.

You may be able to manage cookies through your browser settings or any consent controls displayed on our website. Disabling certain cookies may affect the functionality of parts of the website.

ÉLANORA does not sell your personal information as a product to third parties.

We may share information with trusted service providers where reasonably necessary to operate our business, including Shopify, payment processors, logistics and delivery providers, website or technology providers, analytics providers, marketing service providers, professional advisers, and authorities where disclosure is legally required.

We take reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should also take appropriate precautions when using online services.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, record keeping, fraud prevention, dispute resolution, and compliance with applicable legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is being processed.

Depending on applicable law and the circumstances, you may request access to certain personal information we hold about you, request corrections to inaccurate information, request deletion where appropriate, withdraw consent where processing is based on consent, or ask questions regarding how your information is handled.

We may need to verify your identity before processing certain requests.

If you create or use an ÉLANORA customer account, information associated with your account may be used to provide account functionality such as viewing orders, managing details, or accessing other customer features.

You are responsible for maintaining appropriate security over access to your email account and any authentication method used to access your ÉLANORA account.

Our website may contain links to third-party websites, social media platforms, payment services, or other external services. Once you leave our website, the privacy practices of those third parties apply.

ÉLANORA is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.

Our website and products are intended for general customers and are not designed specifically to collect personal information from children.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable requirements.

When updates are made, the revised policy will be published on this page with an updated effective date where appropriate. We encourage you to review this page periodically.