Refund / Return Policy
Because our chocolates are made for meaningful moments, we take quality seriously. If something is not right with your order, please contact us and our team will review the issue with care.
RETURNS & PERISHABLE PRODUCTS
Because chocolates are perishable and temperature-sensitive food products, we generally cannot accept returns once an order has been delivered. This helps us protect product quality, hygiene, and food safety.
If there is a problem with your order, please contact us instead of returning the product without prior confirmation.
If there is a problem with your order, please contact us instead of returning the product without prior confirmation.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact ÉLANORA Customer Care as soon as possible after delivery.
To help us review the issue, we may ask for your order number together with clear photographs or a short video of the product, packaging, shipping label, and the issue reported.
To help us review the issue, we may ask for your order number together with clear photographs or a short video of the product, packaging, shipping label, and the issue reported.
REFUND OR REPLACEMENT ELIGIBILITY
After reviewing the information provided, we may offer an appropriate resolution where the issue is verified. Depending on the circumstances, this may include a replacement, store credit, partial refund, or full refund.
The available resolution will depend on the nature of the issue, product condition, order status, and supporting information provided.
The available resolution will depend on the nature of the issue, product condition, order status, and supporting information provided.
NON-ELIGIBLE REQUESTS
Refunds or replacements may not be available for issues caused by incorrect delivery details provided by the customer, refusal to accept delivery, recipient unavailability, improper storage after delivery, personal taste preferences, or damage occurring after successful delivery.
We may also be unable to approve requests where sufficient information is not available to verify the issue.
We may also be unable to approve requests where sufficient information is not available to verify the issue.
ORDER CANCELLATIONS
If you need to cancel an order, please contact our Customer Care team as quickly as possible. We will try to help if the order has not yet entered preparation, packing, or dispatch.
Once an order has been prepared, packed, handed to the courier, or shipped, cancellation may no longer be possible.
Once an order has been prepared, packed, handed to the courier, or shipped, cancellation may no longer be possible.
APPROVED REFUNDS
Where a refund is approved, it will normally be initiated to the original payment method used for the order, unless another resolution has been agreed with you.
After a refund is initiated, the time taken for the amount to appear may depend on your bank, card issuer, payment gateway, or other payment provider.
After a refund is initiated, the time taken for the amount to appear may depend on your bank, card issuer, payment gateway, or other payment provider.
DELIVERY-RELATED ISSUES
If a shipment is delayed, marked delivered but not received, or returned by the courier, please contact us with your order number. We will review the tracking information and coordinate with the courier where appropriate before determining the available resolution.
CUSTOMER CARE
For any refund, replacement, cancellation, or order-related concern, please contact ÉLANORA Customer Care with your order number and a short description of the issue. Our team will review your request and assist you with the next steps.
ÉLANORA CUSTOMER CARE
Email
elanora1610@gmail.com
Support Hours
Monday to Saturday, 10:00 AM to 7:00 PM IST