Terms and Conditions

When you use our website, create an account, place an order, contact us, or interact with our services, we may ask you to provide information necessary to complete your request. This may include your name, contact details, billing and delivery information, account details, and information relating to your purchases. Your use of personal information is also governed by our Privacy Policy.

You must be legally capable of entering into a binding contract under applicable Indian law to place an order through the website. If you are under 18 years of age, you may use the website only with the involvement and supervision of a parent or legal guardian. By placing an order, you confirm that the information you provide is accurate and that you are authorised to complete the transaction.

ÉLANORA Chocolates grants you a limited, personal, non-exclusive and revocable right to access and use this website for lawful personal shopping and information purposes. You may not reproduce, copy, sell, resell, commercially exploit, scrape, extract, republish, frame, or modify any substantial part of the website, its content, product information, photographs, graphics, branding, or layout without our prior written permission.

You may not use automated tools, data-mining systems, robots, hidden text, meta tags, or similar techniques in a way that uses ÉLANORA's name, trademarks, content, or website data without authorisation.

Where customer accounts are available, you are responsible for keeping your account information current and accurate. You are also responsible for maintaining the security of the email account or authentication method used to access your ÉLANORA account. We may restrict or suspend access where we reasonably believe an account is being misused, used fraudulently, or used in breach of these Terms.

Product prices displayed on the website are shown in the applicable currency and may include taxes where stated. Prices, offers, delivery charges, promotional benefits, and product availability may change from time to time. The price shown at checkout and accepted when your order is placed will normally apply to that order, subject to correction of obvious pricing or technical errors.

Payments are processed through authorised payment service providers. An order may be cancelled or placed on hold if payment is unsuccessful, reversed, flagged for verification, or otherwise not confirmed.

You are responsible for providing complete and accurate delivery information when placing an order. If delivery is delayed, unsuccessful, or requires redelivery because incorrect or incomplete information was supplied by you, additional charges may apply where permitted.

Before placing an order, please review the product description, quantity, delivery details, gifting information, and any applicable product-specific conditions. By placing an order, you confirm that you have reviewed and accepted the information shown for the product.

You agree to use the website and our services only for lawful purposes and in accordance with applicable laws. You agree to provide genuine and accurate information when requested, to use reasonable judgment before completing a transaction, and not to interfere with the normal operation of the website or another customer's use of it.

We may refuse, cancel, limit, or review an order or account where information appears inaccurate, fraudulent, unlawful, abusive, or inconsistent with these Terms.

You must not use this website to transmit unlawful, abusive, threatening, defamatory, obscene, fraudulent, harmful, or otherwise prohibited material. You must not attempt to gain unauthorised access to our systems, disrupt website operations, interfere with connected networks, misuse another person's information, infringe intellectual property rights, or use the website in a way that violates applicable law.

We make reasonable efforts to present our chocolates, packaging, colours, sizes, and product details accurately. However, colours may appear differently depending on your screen, lighting, device, or display settings. Handmade or artisanal products may also show minor variations in appearance, decoration, shape, or finish. Such minor variations do not necessarily indicate a defect.

Cancellations, refund requests, replacements, damaged-product claims, and other post-purchase issues are governed by our Refund Policy. Please review the Refund Policy before placing an order, particularly for perishable chocolates, limited-edition products, festive collections, and personalised gifting.

We may update these Terms and Conditions from time to time to reflect changes in our website, services, business practices, or applicable requirements. The latest version published on this page will apply from the date it is posted. If you do not agree with an updated version, you should stop using the website. Continued use of the website after an update indicates acceptance of the revised Terms to the extent permitted by law.

These Terms and Conditions are governed by the applicable laws of India. Any dispute arising from your use of the website, a purchase, or these Terms will be subject to the jurisdiction of the competent courts determined under applicable law, unless the parties agree to another lawful dispute-resolution process.

If you have questions about these Terms and Conditions, an order, or your use of the website, please contact ÉLANORA Customer Care using the contact details provided below.