Shipping Policy

Orders placed before 7:00 PM are generally prepared for dispatch within 24 hours. Orders placed after 7:00 PM may require up to 48 hours for dispatch. Delivery timelines begin from the date of dispatch and may vary depending on the destination, courier availability, and serviceability of the delivery location.

Orders placed late on Saturday, Sundays, or public holidays may be processed on the next working day.

Delivery may occasionally take longer than expected because of weather conditions, traffic disruptions, courier delays, public holidays, strikes, natural events, high festive demand, or other circumstances outside ÉLANORA Chocolates' reasonable control.

We will always make reasonable efforts to dispatch orders on time and, where possible, keep customers informed if a significant delay is brought to our attention.

Products will be delivered to the shipping address provided by the customer while placing the order. Please make sure the recipient name, phone number, address, landmark, city, state, and postal code are complete and accurate.

ÉLANORA Chocolates will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccessible address information provided by the customer. We do not deliver to post-box-only addresses.

If you need to change the delivery address, recipient details, or another order detail, please contact our Customer Care team as soon as possible. We will try to accommodate the request depending on the current order status.

Once an order has been packed, handed to the courier, or shipped, changes may no longer be possible.

Once your order has been shipped, tracking information may be shared with you by email, SMS, WhatsApp, or another available notification method. Tracking updates are provided by the courier partner and may take some time to appear after the shipment is created.

Chocolate is a temperature-sensitive and perishable product. Customers should ensure that someone is available to receive the order at the delivery address. If a delivery cannot be completed because the recipient is unavailable, unreachable, or refuses delivery, the courier may make another attempt subject to its own service terms.

After successful delivery, we recommend storing the chocolates according to the storage instructions provided with the product.

Any shipping charge, tax, duty, surcharge, or other amount applicable to an order will be shown where relevant during checkout or communicated before completion of the transaction. For deliveries outside the standard service area, additional courier or location-based charges may apply where applicable.

If you have a question about dispatch, delivery, tracking, or a shipping address, please contact ÉLANORA Customer Care with your order number. Our team will assist you with the latest information available to us.